FREQUENTLY ASKED QUESTIONS
I’M A FIRST-TIME CUSTOMER. CAN I BUY FROM YOU?
We are a wholesale company and only sell to other business. Please register on our website www.forpost-trade.ca
After your account is activated, you will have access to our catalogs and prices. Our required minimum for the opening order is $500.00 and there is no minimum for re-orders.
HOW DO I GET A SALES REP?
We have outside sales reps in almost all provinces across the country and a professionally trained in-house sales team. They are available to share ideas and assist you in making good choices for your store. Their overall objective is to help you with ordering the right product, at the right time and price.
HOW DO I PLACE AN ORDER?
We have made ordering our products really easy! You can place your order online at www.forpost-trade.ca 24 hours a day, 7 days a week. You may also fax 1-800-269-0667 or email firstname.lastname@example.org your order at any time, or call 1-800-269-1167 during our regular business hours (10 am to 5 pm Monday-Friday).
HOW LONG WILL ORDERS TAKE TO DELIVER?
Orders of in-stock merchandise usually ship within 2-3 business days.
Due to the high demand for certain items, backorders may take up to three months.
HOW CAN I PAY?
You may pay by credit card, by cheque and now also through Interac e-Transfer. We accept Visa and Master Card. Credit Card orders are billed only on the day of shipping and only for products shipped.
A Net 30 Day Terms Account can be set up after 2 paid orders. The Form to established a Net 30 Day Terms Account you can find on our web site www.forpost-trade.ca in the My Application section of your Account.
Previously approved Net 30 Day Terms Account customers who haven’t ordered within six months are subject to credit re-approval.
HOW DO I RETURN A PRODUCT?
If you would like to return merchandise from your order, please fill out the Claim Form you can find on our website www.forpost-trade.ca in the My Application section of your Account before returning it. You need to get in touch via email within 15 days of receipt of merchandise to report damages or quality problems. Buyer’s remorse on orders placed at the gift show and at the showroom will be compensated by 80% of the items price. Please note that the product color and sizes may vary slightly from the catalogue image and form one another and are not considered flaws.
CAN I PLACE AN INTERNATIONAL ORDER?
We only work with US customers on the same terms as with Canadian customers.
WHAT ARE THE FREIGHT UPCHARGES?
If you want us to ship the order directly to your customer, there will be Freight Upcharges.
If the shipping address is residential, small package orders will be charged an additional $10, and freight orders will be charged an additional $40