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Regular questions

Forpost Trade is wholesale company that only sells to small and midsize businesses through the B2B market. We do not sell to private individuals.

Yes, if you saw an item on our website which you would like to purchase, please email or call us and provide your city, we will find any of our partners’ stores located close to you. You can then purchase any of our items from our partner stores.

Upon registration at our website www.forpost-trade.ca you will receive a brief questionnaire. After reviewing your answers, we can set up a trial account for a period of 20 days so that you could have access to our catalogs and prices.
After an order is placed, your account will become a permanent one. Accounts that are inactive for 12 months or more will automatically be closed.

Our first-order minimum requirement is $250.00, there is no minimum for re-orders.

We have made ordering our products really easy! You can place your order online at www.forpost-trade.ca 24 hours a day, 7 days a week. You may also fax 1-800-269-0667 or email info@forpost-trade.ca your order at any time, or call 1-800-269-1167 during our regular business hours (10 am to 5 pm Monday-Friday).

You are entitled to cancel your order before the order is shipped. You must inform a customer service in a written form by email: info@forpost-trade.ca prior to us shipping your order.
If an order is canceled after we ship it will be subject to a restocking charge of 20% plus all shipping cost.

You are free to make order modifications as long as the order is still in a status “new”. When the order got a status “packing”, please remember that order modifications are not guaranteed. Once the order has been finalized through our packaging process and has the status “packed” and/or has already been queued for shipment stage, your order cannot be modified.
For all questions and information, please contact our customer service representative at info@forpost-trade.ca

Orders of in-stock merchandise usually ship within 5-7 business days.
During a busy season, it may take up to 10 business days. Due to the high demand for certain items, backorders may take up to three months for unavailable items.

We work with US customers on the same terms as with Canadian customers. The only difference is the shipping cost which is 20% out of subtotal but not less than $20 for each order under $100. However, we consider each order separately to determine the best shipping cost for you.

You may pay by credit card, by cheque and also through Interac e-Transfer. We accept Visa and Master Card. Credit Card orders are billed only on the day of shipping and only for products shipped.

A Net 30 Day Terms account can be set up if the total sum of orders equals $3000+ starting from January 1-st 2022. NET 30 day term application is subject to the billing department approval. Previously approved Net 30 customers that haven’t ordered within six months are subject to credit re-approval.
The form to establish a Net 30 Day Terms Account can be found on our website, at My Account – FORPOST TRADE INC. (forpost-trade.ca) in the “My Applications” section in your Account.

We offer a 14-day return policy on all of our products. In case that you are not satisfied with a purchase, you can initiate a return within up to 14 days from the date of delivery. The return shipment must be coordinated with the Claim Department, who will advise of the proper mode of transport and product return location.
Each returned item must be unused, in good condition and in the original packaging. Upon satisfactory inspection of goods, a credit will be issued. If 14 days have passed since merchandise delivery, we can’t offer you a full refund. The items returned in the inadequate packaging or altered is a subject to 20% restocking fee of the product value plus shipping. The customer bears total responsibility for merchandise delivery and proper packaging.

In case you received a damaged or defective item, please fill out the Claim Form on our website www.forpost-trade.ca in the “My Applications” section. Please get in touch with our team via email within 14 days of receipt of merchandise to report damages or quality/quantity problems to the claim department, attach pictures that show the damage. We will contact you within 3-5 business days to make the necessary arrangements. Any returns of the damaged items must be authorized by the claim department and must be in the original box. We reserve the right to reject a claim without clear pictures and decide a reimbursable amount for the credit.

We keep all customers’ information strictly confidential and do not disclose such information to a third party.

We have outside sales reps in almost every province across the country and a professionally trained, in-house sales team. They are available to share ideas and assist you in making great choices for your store. Their overall objective is to help you with ordering the right product, at the right time and price. If you need an assistance in connecting with our representatives, please contact customer service info@forpost-trade.ca
In case you are not satisfied with a purchase please review our policy on refunds and returns in “REGULAR QUESTIONS” under “CATALOG” tag.

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