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Regular questions

We are a B2B wholesale company and only sell to retailers of home and garden décor.

Yes, you can contact a store from the WHERE2BUY section. These stores carry a variety of our products. If they don’t have the item that you want in stock, you can ask them to order it.

To register, please go to MY ACCOUNT, then choose Create Account. Complete and submit the registration form. We might ask you some additional questions after we receive your application.

Accounts that are inactive for 12 months or more will automatically be closed.

Our minimum requirement for the first order is $500. For any following order, the minimum requirement is $250.

Ordering our products is a very simple process. You can place your order on our website, click2order portal, email info@forpost-trade.ca or call us at 647-478-7507/1-800-269-1167 (10 am – 5 pm EST, Monday-Friday).

You can also place an order by contacting your sales representative.

You can cancel your order before it has been shipped. You can do it by emailing an order cancellation request to info@forpost-trade.ca or calling 647-478-7507/1-800-269-1167 (10 am – 5 pm EST, Monday-Friday).

If you request to cancel your order after it has been shipped, it will be subject to a restocking charge of 20% plus all shipping cost (shipping cost might be higher than what you were charged since our shipping fee is capped, and often we pay the carrier more than what we charge the customer).

You can modify your order before its status is changed to “Packed” by emailing us your request at info@forpost.trade.ca or calling 647-478-7507/1-800-269-1167 (10 am – 5 pm EST, Monday-Friday).

Orders of in-stock merchandise usually ship within 5-7 business days.
At times when we have higher than normal order volume, it may take up to 10 business days. 

We work with US customers on the same terms as with Canadian customers. The only difference is the shipping cost which is 20% out of subtotal. However, we consider each order separately to determine the best shipping cost for you.

We accept Visa and MasterCard, e-transfer, cash and cheque. We only charge for the products that were shipped, not out-of-stock items. Please keep in mind that the orders are only shipped after we receive the payment.

A 30-day terms account can be set up once the sum of your paid orders (less taxes and shipping fees) in current calendar year reaches $3,000. To apply, please fill out an application form available in MY ACCOUNT. The application is subject to the billing department approval.

If your application is approved, you will be asked to provide a credit card number that we will keep on file. We will charge your card for the full order amount 30 days after the order was shipped.

We also offer 2/10 discounts. If a customer who is eligible for 30-day terms pays for their order in full within ten days from the time the order was shipped, they will get a 2% discount on that order. 

You can only have 30-day terms for one order at a time. If you place a new order while you have not paid for the previous one, you will have to pay in full for one of these orders right away.

If a customer with 30-day terms has not placed an order within six months, they will have to re-apply.

 

We offer a 14-day return policy (some exclusions apply, subject to the claims department approval). In case you are not satisfied with your purchase, you can submit a claim within 14 days from the time you received your order. You have to submit Damage Claim Form in MY ACCOUNT.

The returned item must be unused, in original packaging. The claims department will provide you with instructions on how to send the item back to us. If the product received is not in the original condition and/or packaging, it will be subject to 20% restocking fee, as well as a shipping fee.

All Sale items are As Is and final sale unless delivered damaged.

In case you received a damaged/defective item, or an item is missing from your order, please submit a Damage Claim Form in MY ACCOUNT within 14 days from the time you received your order. Please attach the pictures of all damaged items.

Our claims department will get in touch with you in several business days with the solution.

If you wish to return any items to us, please make sure that they are kept in the original packaging.

All Sale Items are As Is and Final Sale unless delivered damaged.

All the information that our customers provide us is kept confidential.

We have Sales Representatives in every province in Canada. They offer personalized service and customer care. If you want to connect with a representative in your area, please contact customer service info@forpost-trade.ca.

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